'ULTRA OXY FRESH' Laundry Detergent

At Cleanza, we are committed to providing high-quality cleaning products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• You may return most new, unopened items within 14 days of delivery for a full refund.
• Items must be in original packaging and in resalable condition.
• Used or opened products are not eligible for return unless defective.
• Custom, special-order, or clearance items are final sale and cannot be returned.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days to your original method of payment.
• Shipping charges are non-refundable, unless the return is due to our error (wrong item, defective product, etc.).

Damaged or Incorrect Items

• Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within 48 hoursfor a replacement or refund.
• Include photos and your order number when contacting customer support.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service for your return.

How to Start a Return

• Email us at info@cleanza.net or call us at +1 (416) 272 - 2864
• Include your order number, the reason for return, and photos if applicable.
• We’ll provide return instructions and shipping details.

If you have any questions about our return and refund policy, feel free to contact our customer support team.

Shipping Information

At Cleanza, we ensure that your cleaning supplies are shipped safely, promptly, and in compliance with shipping regulations.

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).
• You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Options & Delivery Times

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping	3–7 business days	Across most of Canada
Express Shipping	1–3 business days	Additional charges apply
Local Delivery (GTA)	Same or next day	Available for select postal codes
Freight Delivery	5–10 business days	For bulk or pallet-sized orders

Shipping of Liquids & Chemicals

• All liquid and chemical products are packaged securely to prevent leaks or damage during transit.
• We comply with Transport Canada’s Dangerous Goods Regulations when shipping restricted or hazardous materials.
• Some items may have shipping restrictions or require special handling.

Shipping Rates

• Shipping charges are calculated at checkout based on weight, size, and destination.
• Free shipping may be available on orders over a certain amount (e.g., $450+).

Shipping Locations

• We currently ship across Canada.
• For international shipping, please contact us for a custom quote.

Order Tracking

• Once your order is shipped, you’ll receive an email with a tracking number.
• You can track your package directly via the carrier’s website.

Delivery Issues or Damages

• Please inspect your order upon arrival. Report any damages or missing items within 48 hours.
• For assistance, email us at info@cleanza.net 

Let me know if you want this adjusted for local delivery only, or to include pallet shipping, same-day dispatch, or a free delivery threshold.